Frequently Asked Questions

As soon as you make your purchase, you will be emailed your voucher. But deals do change often, and may end at any time. So if you see a deal you like, we recommend purchasing it to secure your voucher.

Your voucher will be emailed to you immediately upon your purchase. You can also view your vouchers in your My Account section. This Voucher Will Be Used To Redeem Your Purchase For Your Product Or Service Through the Merchant You Purchased From. To Create A User Account Click Here

We Do Not  Do Deliveries At This Stage However  We Are Currently Looking At Working Closely With Preferred Service Providers That Do Deliveries.

If The Merchant Has Stipulated They Provide Delivery on Your Voucher Then The  Merchant You Purchased From Will Be Responsible For Delivery

A WGPNG Merchant Is Any Seller That Wants To Sell Their Products Or Services Through the WGPNG Website.

There Is A Criteria That All Merchants Must Adhere To Become A Certified WGPNG Merchant. It Is at WGPNG’s Discretion to Approve Merchants.

We review Each Of Our Merchants on a Weekly Basis In Terms Of Customer Service & Product & Service Delivery.

To Become a WGPNG Merchant Or Seller on WGPNG, Please Register Here

Yes, every voucher has a stated expiry date, beyond which it can no longer be used.

No, unless it is specifically mentioned in the voucher terms when you made the purchase.

No, unless it is specifically mentioned in the voucher terms when you purchased it.

Please contact us with details and we will work to resolve the issue.

These fees vary from time to time and are based on the type of payment method used, and include bank and credit card processing fees to process the Voucher purchase, as well as our costs to provide customer service to each Voucher purchaser following their purchase.

Definitely! If you change your mind within 7 days of your purchase and have not used your voucher, we will refund your purchase in full. No questions asked. If you change your mind after the 7 day period, then it is at WGPNG’s discretion and each request will be treated on a case by case basis according to our Refund Policy stated in our Terms & Conditions.

Yes, all our payment processing is encrypted via a secure SSL connection (you will see a padlock in your browser bar to reassure you this is working!) We also do not store any of your credit card details on our servers.

We guarantee that merchants will honour your voucher for the lifetime of the offer or your money back.